Return / Refund Policy

Thank you for your purchase from our online store. We strive to provide the highest quality products and services to our customers. However, we understand that there may be situations where a return or refund is necessary. This Return Policy outlines the conditions and procedures for returning  items purchased from our platform. Please read this policy carefully before making a purchase:

1. Eligibility for Returns:
   1.1 Our return policy covers physical items, such as products, merchandise, and goods, as well as digital items, such as software licenses, digital downloads, e-books, or online courses, purchased directly from our platform.
   1.2 To be eligible for a return, the item must be in its original condition, unused, and with all original packaging, tags, and labels intact.
   1.3 Some items, such as perishable goods, personalized or customized items, or items specified as non-returnable, may not be eligible for return. Please check the product description or contact our customer support for more information.

2. Return Procedure:
   2.1 To initiate a return, please contact our customer support within 7 days from the date of delivery, providing your order details and reason for the return.
   2.2 Our customer support team will review your request and provide you with further instructions on how to proceed with the return. Please allow three business days for us to respond to your inquiry.
   2.3 For physical items, you may be required to return the item to our designated return address. For digital items, you may need to follow specific instructions provided by our customer support.

3. Return Shipping:
   3.1 The shipping fee for returning an item will be borne by the buyer, unless the return is due to our error or a defective item. We recommend using a reliable shipping method with tracking and insurance to ensure the safe return of the item.
   3.2 For digital items, there may be no physical return required, but any associated licenses or access may be revoked upon return.

4. Condition of Returned Items:
   4.1 The item must be returned in its original condition, unused, and with all original packaging, tags, and labels intact.
   4.2 We reserve the right to refuse a return if the item is damaged, shows signs of wear and tear, or is not in its original condition.
   4.3 For digital items, they should not have been activated, downloaded, or accessed by you or any other party.

5. Refund Process:
   5.1 Once the returned item is received and inspected, we will process your refund.
   5.2 Refunds will be issued to the original payment method used for the purchase, excluding any shipping fees or charges incurred during the initial transaction.
   5.3 Please allow 14 business days for the refund to be processed and reflected in your account.

6. Exchanges:
   6.1 Exchanges may be available for certain items, subject to availability. Please contact our customer support for further assistance.

7. Customer Responsibilities:
   7.1 It is your responsibility to provide accurate information during the return request process.
   7.2 You are responsible for securely packaging and shipping the item back to us to ensure it arrives in its original condition.
   7.3 For digital items, you are responsible for ensuring that any returned licenses or access are revoked and not further used.

8. Policy Changes:
   8.1 We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or require further clarification regarding our Return / Refund policy, please contact us at hello@atjewellery.id.